"Case Status can be leveraged to maximize your productivity without taking your time away.
So you're just messaging a client through the app. It's super easy. Or you're like me. You're just sitting at home during the quarantine of COVID-19, and so you're deciding, okay, I'm going to manage them off my laptop."
"I get to see how I am communicating with my clients, and how all of our staff are communicating with our clients.
Every interaction with a client I can monitor, I can track, I can comment on and give advice, both to the client and to the employee so that we have a more effective relationship with our clients."